Here's why I won't go back to Santa Pod

Here's a letter I prepared after my second visit to Santa Pod.

There's nothing libellous here, this was my genuine experience.

I don't think I ever sent this letter because I figured it would get lost in the deluge of complaints.

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Dear Sir

/ Madam,

Re: Poor customer service

I have never attended any event at Santa Pod before this year.

Some friends invited me to join them at the European finals September 2005 and I accepted.

I paid

£35 for a weekend ticket.

The weather on the Saturday was obviously beyond the control of yourselves but I was utterly astonished at the poor response after the light drizzle had abated.

Bearing in mind the amount of spectators and the price of the tickets I was absolutely gobsmacked by the fact that there appeared to be only two tractors clearing water off the track and then a single turbine drier following on afterwards, creating a huge delay of two hours when then could have easily been some runs should you have been more organised.

.

Because I was soaked to the skin I decided to drive home on Saturday night instead of camping.

But that was a big mistake.

I set off early Sunday morning back to Santa Pod because the weather looked like it may be just ok.

What an absolute shambles! I was stuck in a queue and it took two hours to get into Santa Pod.

Directly behind me in the queue was an entertainer that you had employed to entertain the kids

(a clown) who was constantly phoning you, so you should know what I am on about.

There were six booths on entry, absolutely disgraceful, you need about 20!

But this anger pails into inconsignificance in context with my second visit to Santa Pod last weekend

(Sunday).

I attended the RWYB with the Toyota MR2Mk1Club.

Entry was fine but I was amazed when I asked at the gate at how many entrants had already passed through the gate and was told about 500.

I asked them what was the limit on entries and told there wasnt one!

Having driven a large distance

(nowhere near as far as some of other members) I was told that we couldnt even sign on! Thanks to our organiser she arranged that we would get the front of the queue at 1.30pm

(after lunch).

The rain stopped before lunchtime and the track was started to be dried.

I went to look at the state of the track and was amazed to find no-one there as they were having their lunch! Jesus, there were loads of people waiting to even to sign on and the employees had gone for lunch, utterly amazing!

At sign on I asked whether it was worth it

(i.e how many runs would I get?) and was told

dont worry, it will quieten down, you will get loads of runs if you stay to the end.

I asked when the noise curfew was and hence when the event would end but the response amazed me.

I was told the noise curfew was 9pm, but that the event MAY continue after the scheduled 5pm finish.

I assumed wrongly that due to the amount of disgruntled customers that the event would carry on until 8.59pm.

I signed on and paid my

£15 but wish I hadnt.

The queue was enormous and completely unpatrolled by any Santa Pod employee.

I waited patiently in line as loads of people queue barged the queue without consequence.

The queue stretched a huge distance beyond the fenced areas and hence people were just joining from the side.

And a consequence I had only 1 run during the whole afternoon.

I was utterly astonished at the lack of respect for your customers and didnt continue running after 5pm.

Please will you refund both my cost of entry and the

£15 I paid to drive the strip.

Yours in utter disgust,

Tom