[All] [Generic] petition to reinstate neos as an affiliate

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rookie-racer
Posts: 650
Joined: Mon Jan 03, 2005 6:29 pm
Location: scotland

[All] [Generic] petition to reinstate neos as an affiliate

Post by rookie-racer »

neos has had their affiliate status revoked because of some complaints about time taken for parts to be produced. many of us know th quality of these parts and that they are worth the wait and the this isnt really justified action to punish the guy when he is trying his best by us - think of his prices versus the competition..

so please vote to reinstate headcover by using this post as a form of petition sign it group buy stylee


001. rookie-racer - guiness... god things come to those who wait
nuttasie
Posts: 899
Joined: Fri Feb 18, 2005 2:47 pm
Location: west mids

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by nuttasie »

Think this is going to open up a can of worms bud. :whistle:

For those who have complained,it is not about the waiting time.It is the fact they were given a time roughly but then that time has not been met even closely.

Hence people moaning.

I myself think dave is a nice bloke with the right intentions hence I took my car up there. Which He has had alonnnnnng time now(so far twice as long as should have)And we are not on about weeks.

I have not aired Anything on board as it is not really anything to do with imoc.I have spoken to darryn via PM regarding this as have numerous others and have been told dave is working feverishly away to sort all this out(which is great).

And eventually I think dave will get on top of this and it will not happen to further customers.And everyone including IMOC memebers will have a top quality supplier of body kits to do our cars justice,unlike the crap of ebay(mostly).

I for one are looking forward to being told when my car is finished,even though currently I have no clue when that is.

And this is not intended as a negative post,just trying to let you see the reasons for the one's who have complained.
Last edited by nuttasie on Sun May 20, 2007 11:13 am, edited 1 time in total.
rookie-racer
Posts: 650
Joined: Mon Jan 03, 2005 6:29 pm
Location: scotland

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by rookie-racer »

seems to me theres already a few tins full of the wriggling about the forum causing chaos for good honest high quality small volume custom parts manufacturers :-k

lets scoop them up and go fishing :twisted:

go on back neos
nuttasie
Posts: 899
Joined: Fri Feb 18, 2005 2:47 pm
Location: west mids

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by nuttasie »

Added more to my initial post.
Caribbean_Blue
Posts: 1475
Joined: Wed Nov 02, 2005 2:00 pm
Location: Surrey

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by Caribbean_Blue »

Im happy with the bumper they provided me but dont think they should be an official affiliate till they have met all there back orders. 100% behind the IMOC police on this one.

Nothing against Neos Dave is wicked, they just have a few things to sort out first.
Rory
Posts: 2969
Joined: Tue Dec 14, 2004 12:03 pm
Location: Herts

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by Rory »

From what ive read/heard his parts are good but the wait and fobbing off is unacceptable. Im fully behind the admins decission to suspend affiliation until this has been sorted out. I know I would order some skirts from there tomorrow if I thought I would get the parts in good time. Come on Neos. Sort it out! Its a shame your service is let down by complaints and promised deadlines that arent met.

Rory
My MR2 for sale! Check out the for sale section
nuttasie
Posts: 899
Joined: Fri Feb 18, 2005 2:47 pm
Location: west mids

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by nuttasie »

To be honest rory,I think there are no problems as regards to his new customers getting parts(2-3 weeks I think).

The people who seem to have the problem(me being one) are the one's who helped(wheither it be financial or supplying parts)to dave so that he could start producing said items.

For the items that he has now got the tooling for I do not think you have to wait long.Although it is best conferring with darryn with that via PM.
dude541

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by dude541 »

i personlly would like to see them back on as affiliates,but they do need to sort thier customer relations out.
untill then i think the admin team made the right decision
john
nuttasie
Posts: 899
Joined: Fri Feb 18, 2005 2:47 pm
Location: west mids

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by nuttasie »

Ok,Even though I have probably along with darryn waited the longest(also car less).
Here we go ,back on topic

001. rookie-racer - guiness... god things come to those who wait
002 nuttasie- hope good things come to those who wait :whistle:
DARRYN

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by DARRYN »

Rory wrote:From what ive read/heard his parts are good but the wait and fobbing off is unacceptable. Im fully behind the admins decission to suspend affiliation until this has been sorted out. I know I would order some skirts from there tomorrow if I thought I would get the parts in good time. Come on Neos. Sort it out! Its a shame your service is let down by complaints and promised deadlines that arent met.

Rory


On that point, this is were people are being mislead . Parts that are already in production are not subject to the extreme delays related to the project work Dave has taken on . For the most part current production parts are delivered on time with only one or 2 delayed deliveries of no more than a week or so due to demand for particular parts. Normal delivery is within a week, if there are already orders in for the part your after then it would be delayed by that, not lack of effort on Dave's part . There are many happy customers out there, it's just a shame that a satisfied customer tends not to feel the need to voice an opinion on the forums, that's really been the reserve of the those with issues and is tainting the view of Neos Design . If we were as bad as all that then I'd be inclined to chase round customers asking them to lend their support etc. but when it comes to it , we have orders in , and more coming on a regular basis . The company will stay afloat with or without the support of IMOC, we are not in need of extra publicity to increase sales, cos frankly, we couldn't meet demand at the moment .
I appreciate those lending support on here, but please don't feel like it's required to keep the company ticking over . I'd gladly look on here to find no posts relating to us until such time as all the current projects are clear and we can actually handle the extra work load . I'm confident that no matter what is written up on here that Dave will be successful, and I have no doubt that things will look worse before they get better when all the issues come out of the woodwork . But these mistakes have been made and we'll suffer the consequences for a while to come, and that's something we just have to accept as punishment for errors made. But it does not mean that this will be a continued trend, and many steps have been taken to ensure that this changes . You live and learn and you have to accept criticism where it's deserved .
If you guys want to run a petition then that's fine and dandy, but I think for everyone's sake Neos Design should pull out of IMOC until such time as the slate is clean and things are operating within tolerance .
I think that's as much as we can say on the matter :thumleft:
Harry
Posts: 13941
Joined: Wed Mar 30, 2005 9:03 pm

Sad.

Post by Harry »

Does one leave the vote here?

Please reinstate Dave-Neos Design-member affiliateImage

'People do not plan to fail but fail to plan'

Be it in financial planning-raw materials planning-marketing-production-customer service-family friends relationships-health-life.

Having said that it is rare to find people who are great at finance and also
say great at technical issues such as craft and production one may be great at making products or working with ones hands at the expense of the other.How ever two wrongs do not make a right.

Yes can understand just how people will feel when parted with hard earned
cash and the anxious feeling of not knowing just where one stands.Also
the mangement here are placed in a position to make an executive decision or else they would be failing to plan and therefore not organising.

Having said that better the devil you know than you do not know and therefore lets deal with what we know and not with what we dont know.
We know Dave here is a genuine person a talented artisan with in the
carbon fiber and fiberglass automobile panel production industry able
to reproduce and also improve upon design with accurate fitting parts
of high quality raw materials with excellent finish and specialising with
Toyota Mr2 SW20 components.

To date we have only witnessed quality 'innovative rare type'parts normally only available by leading Japanese brands via import produced and replicated by Dave.Trust me when i say and i have sourced parts from any corner of the globe where i have spotted the part/s required and
the expensive cost of purchase,extortianate-shipping-duties taxes-paint-fit
and then some times to be ripped off by substandard items-broken items
and other logistical horrors as an example at the worst at the least an
overly expensive product.

To date it seems Daves only failings have been possibly the lack of business related experience and or both being sucked in to a false sense
of support by people,as in the situation we see before us.How sad.

When this luxury of having 'cheap' but high quality products are taken away from this then we might just appreciate what we have thrown away.

I keep reminding myself of just 'watch what you wish for' and this too can
also apply to Dave and his hope to make a living to survive to have the dream of owning ones own business to support and be proud by his family.Do we care do we just wish for more to take what we can when we can?Is that our final stand?

Hope the people get their products which were custom designed and also
developed by Dave-Neos Designs-Headcover-affiliate with a happy ending
and that Dave too uses this experience to reflect the lessons and use this
as the area to develope 'ORGANISATION'!

Harry.Image
Harry
Posts: 13941
Joined: Wed Mar 30, 2005 9:03 pm

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by Harry »

Obviously reinstated once current back orders are delivered and proven!

Which i trust and believe will be the case.
LuizeGT
Posts: 3535
Joined: Tue Dec 28, 2004 12:11 am
Location: Stafford

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by LuizeGT »

personally i had top service from dave and would recommend 100% EVERY TIME. when thecouriers damaged my fiest bumper, he sent another sharp. courier damaged this one too so he hand delivered my 3rd one!!! what company would do that for you??? great stuff.

i also think its great that finally theres someone out there that makes kits a spot on fit, instead of this "modifictions may be needed" and when it turns up it need whole new reshaping! Dave will have my business every time and has my support :)
Rory
Posts: 2969
Joined: Tue Dec 14, 2004 12:03 pm
Location: Herts

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by Rory »

Well good luck. I hope Neos design does well and im certain ill buy some parts in the next few months.

Rory
My MR2 for sale! Check out the for sale section
Birdy
Posts: 34
Joined: Wed Dec 15, 2004 11:38 am
Location: Reading, Berkshire

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by Birdy »

I've just had Toms sideskirts+winglets & rear bumper manufactured, painted and fitted by Dave and it was a pleasure doing business with him as he's a decent bloke who takes a lot of pride in his work. I will certainly recommend him to people in future.

Whilst I was deciding whether or not to make my order with Dave, the fuss about the 'vented front wings' situation was ongoing and the people involved in waiting for that particular part to be produced were getting frustrated. The vented front wings though were a part he'd only just perfected/finished and I gather those orders are just being fulfilled at the moment.

The Toms rear bumper situation was similar for the initial takers-on, but that pre-production to production phase is now over and I could see that he can now produce those parts within a short space of time.

I saw both Bry's and Leeroy's cars with Toms rear bumpers, sideskirts with winglets which again was proof that there wouldn't be much of a wait for those parts (ok Bry already had Toms sideskirts!). So I ordered my stuff from Dave and booked my car in with him for a date 2 weeks later to have them fitted and painted. Dave then made my parts in advance of my painting/fitting date, the dates were stuck to and everything went very smoothly.

As far as I can see most of the flack towards Neos Design right now seems to be related towards the brand new products that have either only just been finished due to Dave wanting to get them absolutely perfect or just shear weight of pre-orders to fulfill - a bottleneck situation with the moulds etc. As frustrating as that may be for the people concerned, once the initial production delay/pre-order rush has been overcome i'm sure they'll be able to cope with supplying these parts when the demand for them drops to 'normal' levels.

So my experience was good, my parts were Toms gear that were in full production - in fact I saw a few more Toms/Bomex etc. parts in stock when I was there. (also saw a set of the infamous carbon fibre vented wings just out of the mould too!)

Neos Design will be a great IMOC affiliate i'm sure, they just need to get more of a handle on managing the pre-production order taking situations. As I mentioned above there's no real problem with the already rolled out products. :thumleft:


Birdy.
Rev 3 MR2 GT Turbo
nakamura
Posts: 2512
Joined: Wed Mar 29, 2006 2:40 pm
Location: bournemouth

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by nakamura »

i had excellent service from dave. Great products at great prices. Yes he has fallen behind a few times but is best kit producer around.
Icsunonove
Posts: 6149
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Contact:

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by Icsunonove »

It's really very simple indeed.

Dave needs to contact us directly and answer our questions and concerns and sort out the late delivery / lack of communications problems our members have reported.

Once this is done then we can start to talk about possibly reinstating his affiliate status (assuming he can reassure us on a few issues).

Until this happens the affiliate status will remain temporarily suspended.

It's that simple...
DARRYN

Re: [All] [Generic] petition to reinstate neos as an affiliate

Post by DARRYN »

Icsunonove wrote:It's really very simple indeed.

Dave needs to contact us directly and answer our questions and concerns and sort out the late delivery / lack of communications problems our members have reported.

Once this is done then we can start to talk about possibly reinstating his affiliate status (assuming he can reassure us on a few issues).

Until this happens the affiliate status will remain temporarily suspended.

It's that simple...


I agree with this . We will wait until Dave has sorted out things this week and look to have him come on and give appropriate feedback to rectify the situation . But I know Dave won't re-surface til after this weekend due to the jobs he has on .
As said before I appreciate the support and soes no harm, but the petition to re-instate Neos Design should not be carried through .
But again thanks guys for giving some positive feedback :thumleft:
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