It cost me £250 and they fitted it on the monday. When I was driving the car back I noticed the window was whistling and that my door controls were loose, there was also a small crack in the trim around the inside door handle. I called them and took it back to them that day. They refitted my door contols, and we diagnosed the whistling as there being a 3mm gap towards the bottom of the window where it should press against the seal. Autoglass decided that this was a warped piece of glass and would replace it with a genuine toyota piece. 2 weeks later and I still hadn't heard anything, so I phoned them this morning, they told me that the glass was in but the person who was dealing with my problem was busy and she would call me back within the hour... So i waited around 3 hours and decided to drive down there. They did NOT apologise for not phoning me back, and simply told me to hang on whilst they fitted my window. I waited 2 hours in the waiting room before someone called me to tell my my car was ready. I collected the keys and went to have a look. The first thing I noticed was that whoever had fitted the window had cracked the interior door handle trim in THREE places. The window had a half centimeter gap along the corner closest to the mirror on the outside. And the entire door car was loose. I went back inside and asked them to have a look again. They told me that it must be a "warped" piece of glass, and that its just the way it sits.. Which it wasnt.. I sat around for another hour, and eventually someone came and said it was sorted... I came and had a look and the 5 mm gap in the corner had shrunk to a 3 mm gap all the way along the window. I pointed this out again.... and the fitter went into the back office, and comes out to tell me that there were 2 brackets missing from my window that holds it in the correct position. I have to go back later this week to hopefully get it sorted out again.Correct me if i'm missing something here.
.. but couldnt he have told me that an hour earlier instead of wasting my time. They seem to be completely incompetent. I don't know if this is just my local branch or accross the board. I worked at a mercades garage for a bit, and I know full well that you can fit a window in less than 20 mins. You would expect a half decent job when the guy who sold you the window on the phone tells you that it'll be fitted like it was just out of the factory..Has anyone else had any problems with them?
I'm writing a letter of complaint later this week.
... My time is far to valuable to spend a monday afternoon waiting for some nonce to sort out a window that should have been fitted properly the 1st time.
Although I have read that alligning the side windows on the MR2 are extreemly difficult to get correct.
