3 'S' Services, gets the thumbs down from me

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Nails
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3 'S' Services, gets the thumbs down from me

Post by Nails »

I bought my MR2 rev 2 tubby in july, I didnt have any details on when the last service was done so i did what most people would have, went and bought all the new stuff needed and did the service myself to make sure everything was fine.

I bought a new rad, forlife, engine oil, gearbox oil, oil filter, fuel filter, plugs, leads, dizzy cap (OEM part), rotor arm(OEM part).
I got most of my bits from diffeent places, but I had read the 3 'S' Services post about their 'OEM' quality leads, I knew from reading on here the the ignition componets where not to be skimped on, so I rang them up to order them.

Their phone manner was very poor and basically just told me to pm them.

So I did, took a few messages to get his paypal etc and sent the money. Took a few more days than I expected to get them (about a week) but finally it was the last piece of the puzzle and went out and fitted them.

Well I tried to fit them, they wouldnt clip into the dizzy cap properly, but I trusted them as they were meant to be good ones.

Now I use the car as my daily driver, and every few days I was having to push the leads back down on the rocker top, and back on the dizzy cap as it kept misfiring, until the point one day it would barely drive when I was halfway to work on a dual carriageway, pulled over(it was dark), popped the engine lid, and got a electric shock off the leads, yiou could see them sparking in the dark. I couldnt get them back on properly, and just manged to limp to work, and had to get my lass to bring my old leads(which I'd kept) on my (very short) dinner break and fitted them to get home.

I contacted 3 'S' Services about this matter, and was told to send them back to check them out,(at a cost to me). Another worker for them contacted me through another website via a pm to say that they had checked them and they where fine, and did I know that the cables had pulled throught the insualtors on the ends. I told him that will have happened when I removed them in the dark carpark, and that they were fitted properly (I am a trained mechanic and have been building cars at Nissan for 11 years, aswell as building several project cars). I know how to fit HT leads. Anyone could fit them.

So I rang 3 S, he said it must be my dizzy caps fault, I told him it was a OEM one and my old leads fit fine and work fine(whicbh also look to be OEM). but it was going no where, i wanted a refund or replacement ones, which he wasnt prepared to do, so I asked him to return them to me, which he said he would.

This was late october, around the 20 something (I bought them in mid august). Weeks went by and still no leads. I sent him a pm in december, no reply, no leads, rang a few times and no answer.

So its now january, Ive had no bother from the car, and I still have no leads.

I think Ive been patient enough, had I recieved them back I probably would of just left it, being a top affiliate, I fully expect this to be dismissed, argued against etc as I fully understand the politics of websites such as this one. But I hope the message gets through somewhere.

So 3 'S' gets the 3 thumbs down from me, poor phone manners, poor parts, and poor after care for me.
Nails
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Re: 3 'S' Services, gets the thumbs down from me

Post by Nails »

I have also contacted 3 Services and informed them about this feedback in accordance with IMOC rules.
3S Service Centre
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Re: 3 'S' Services, gets the thumbs down from me

Post by 3S Service Centre »

Hello thank you for the feedback :thumleft:

We have your leads here because there has been a mix up over the return address so feel free to send us your correct address. Regarding your contact to me. The imoc admin team will be able to go back over all my pms and confirm you have never made a attempt to contact me. There have been no calls from you unless your calling outside of bunsiness hours on the workshop number, even then my mobile number is widely available and you have never attempted any kind of contact with me, so the blatant attemps to make out you have been to every effort to contact us can be proved wrong.

The leads you returned have been tested and work perfectly. Its clear that they were not fitted correctly, the end sleaves were not propperly pushed over creating a tight seal, So the ends were not contacting the dizzy.

As a measure to prove this is a simple case of the product not being fitted correctly I will send these leads to a moderator to try on a car before being sent back to you, if im proved wrong I will accept all costs.

Please feel free to contact us for the safe return of these quality leads.
James
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Re: 3 'S' Services, gets the thumbs down from me

Post by 3S Service Centre »

Nails wrote:I have also contacted 3 Services and informed them about this feedback in accordance with IMOC rules.



please tell us how you have done this?????
call James on 01256 883386 or 07786073755
3S Service Centre
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Re: 3 'S' Services, gets the thumbs down from me

Post by 3S Service Centre »

Update.

The leads will be tested by a moderator on a modertaors car by the end of the week.

James
call James on 01256 883386 or 07786073755
Nails
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Re: 3 'S' Services, gets the thumbs down from me

Post by Nails »

Taylor wrote:bet that electric shock tingled :roll:


yeah it did, but that wasnt the point, the point was the currant was outside the leads instead of inside smart ar$e.

@ 3 S, I have told you my address several times, every time because you had 'lost it'.

Regarding not contacting you? I have the proof here in my pm box, the one I sent you informing you of this post is still in my out box so you havent opened it yet. I can't prove my phone calls but I can prove these pms, you have said I have sent neither, I have the proof of my pms, which should prove if anything, that you are lying out of your back teeth.

This is my sent box, I can copy the pms inside and post them too if you want?

Image

this is my out box with the message informing you of this feedback

Image

this is a message asking where my leads are

Image

The times I have tried to ring were during business hours, I'm not stupid as Im not a liar as you are trying to make me out to be.

They were fitted right, a monkey could fit them, never mind some one builds cars for a living. I told you that and you said
'well it fits to my rev 3 outside',
when I said mine was a rev 2 then you said
'well that might be the problem then',
although at no point of me buying them was it told that they dont fit rev 2's, so I hope the 'moderator' that is 'checking' them has a rev 2 with a denzo cap like mine?

Maybes they should be checked again on my car with an independant person off here as a witness? I should state again the problem is not the rubber caps, but the clips that wont secure inplace over the dizzy caps clips that hold the whole thing on.

I will also state that I dont believe in the way they are being tested by some one I dont know, and possibly by some one who could be doing you a 'favour', god forbid anything like THAT should happen on here....

And if theres nothing wrong with them, then why am I driving around with old leads on? They seem to be working fine and Ive had no bother in over 3 months now, although Im still going to buy new leads, for the piece of mind, as its always at the back of my mind however it will be proper OEM ones from a decent place.

This type of reply shows what type of company you are. Any other decent place this wouldnt have happened, even to the point of one of your workers can contact me on another forum, but you cant contact me for the 'address youve lost'.
Instead you've come one spouting lies, blaming it all on me and you're perfect. What you should of done is said ok, theres a mistake, I'll fix it, then you could of gotten one of your friends to delete the thread. I think that last part will happen anyway.
Greddy-Matt
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Re: 3 'S' Services, gets the thumbs down from me

Post by Greddy-Matt »

Lets keep it Civil guys, if this turns into a slanging match the thread will be locked and that doesn't help anyone...

Nails: 3S are sending me the leads, I will test them on a rev3 and a rev2 for you, both running stock Toyota Dizzy caps. (Denso) In fact I can test on non stock dizzy caps to as I have one of those to if you wish.

To BOTH parties please be assured that I will be impartial on this, if they work ok I will say so, if they don't i will say so end of story.

There is also no way on Earth anything will get deleted unless it contravenes the rules of the forum. There are no "favours" here, doing something like that would be an abuse of powers and anyone caught doing that (and they would be) would be severely dealt with.

If either side are unhappy about this then please PM me. Once again just to reitterate, DON'T turn this into a boxing match please people. :thumleft:
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Re: 3 'S' Services, gets the thumbs down from me

Post by 3S Service Centre »

Nails it would appear you are pming a pm box that is no longer used after not getting a response perhaps a phopne call might be a good idea, or use my pm details which are obviously the most commonly used here.
James
Last edited by 3S Service Centre on Wed Jan 21, 2009 1:55 pm, edited 1 time in total.
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Re: 3 'S' Services, gets the thumbs down from me

Post by 3S Service Centre »

As a reminder we still dont have your address, the original address was hand written on the packaging which got torn through when opened. Feel free to call us/email us/phone us at any time. We are open now if you want to call, close at 5.
:D
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jmachling
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Re: 3 'S' Services, gets the thumbs down from me

Post by jmachling »

Gentlemen - please keep this civil.

I should point out that any testing done by Matt for 3S has NOTHING to do with Matt's role as a Moderator on IMOC-UK and is entirely a personal favour to James.

Officers of the club cannot and will not act as third party arbitrators in situations such as this. Whatever the outcome of the test, it does not carry the backing of IMOC-UK. Matt's role as a Moderator is entirely incidental.

James - if Rich is no longer acting for 3S in a professional capacity, please contact me about altering his status.
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Re: 3 'S' Services, gets the thumbs down from me

Post by 3S Service Centre »

The leads in questions.

Image

Lovely jubbly.

James
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Nails
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Re: 3 'S' Services, gets the thumbs down from me

Post by Nails »

3S Service Centre wrote:Nails it would appear you are pming a pm box that is no longer used after not getting a response perhaps a phopne call might be a good idea, or use my pm details which are obviously the most commonly used here.
James


Well if I had known that then I wouldnt have been using it, however it was the address I used to order the leads and was the address I was told to use when I rang the first time. However some one had read those pms as theyre in my sent box and not my outbox which is where they stay until theyre delivered.

As stated I did ring several times to no answer, but having a full time heavy manual job at the time(with less than 20 minutes break a day), I didnt have all the time in the world to keep ringing, again I shouldnt have too. I must of rang about 4 or 5 times.
My address was given to you when I spoke to you yourself on the phone when you told me they were fine and I asked for you to send them back then. But, never the less, I will send you it again.


I would like them to be tested on a rev 2, at least for a week of daily use(over 200 miles, b road and motorway) to see if they come loose, its no good 'oh look it ticks over' , and then removing them. If theyre going to greddy matt, then I have no control over it, or any way of telling if anything has gone on. Also does matt have 'above competent mechanical skills'?

And if you could send them on to me matt that would be good. Wether they work or not, I paid 90 quid for them they still belong to me.

I just dont see how a company such as 3 S gets good reports, then I get such bad service, and then get called a liar in the process. This could have been sorted much easier, even if he had to get in contact with me, his staff knew who I was, to pm me on another forum where I even have a different username.

I should also state that I tried them on the dizzy cap I got with the car(looks to be a blueprint) and the oem one I had bought, they didnt fit either.
Greddy-Matt
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Re: 3 'S' Services, gets the thumbs down from me

Post by Greddy-Matt »

Moderator Hat Off:
Yes I am competent, I do the majority of work on my own and friends cars. The only things I won't do is welding (because I'm not very tidy) and brakes, because I detest working on them.

I can't actually think of a simpler job to do than HT leads?? I'm easy whatever you guys decide. Its only a 5 min job to swap them out. :thumleft:
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Re: 3 'S' Services, gets the thumbs down from me

Post by 3S Service Centre »

J reg = rev2 fit lovely work fine. As above video.
Will also fit rev3 runs and work fine.

5 people have witnessed this today including imocers on site.

Im happy to accept communication could be better due to pms going unused account (my bad) I dont have any messages on my mobile from you, and workshop line is attended durng trading hours by 3 persons, there are no emails, or comments in our traders section on this site, anyone is welcome to test the response any day, there is no way 4 calls have been ignored unless your calling the wrong number.

I will not accept I wrote your address down, as it was disscusssed it was on the reverse of the packaging which later turned out to be torn - hence the problem.

The fact is they are perfect, the communication wasnt good enough (my appologies), you will be getting them back.

Please take the time to fit them correctly so not to cause further dissapointment.
Signing out
James
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Greddy-Matt
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Re: 3 'S' Services, gets the thumbs down from me

Post by Greddy-Matt »

Just as an update I recieved these in the post today :thumleft: Will test them ASAP :)
Nails
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Re: 3 'S' Services, gets the thumbs down from me

Post by Nails »

Thanks Matt, I'd appreciate it if you could post them directly to me after you've finished testing them.


3 S Services wrote:J reg = rev2 fit lovely work fine. As above video.
Will also fit rev3 runs and work fine.

5 people have witnessed this today including imocers on site.

I will not accept I wrote your address down, as it was disscusssed it was on the reverse of the packaging which later turned out to be torn - hence the problem.

Please take the time to fit them correctly so not to cause further dissapointment.


To say that those leads in the vid could be any leads, after all its been 3 months now, and the 'pull' test in the vid I could replicate that with a pen pretending it was fixed to a desk or something, also the fact that it idles isnt much either, I could fit them and it would idle, until you drove it and they would work loose with the them not clipping in properly on my OEM cap.

You can say all you want about IMOC'ers seeing you in the workshop, after all they're either there because they want something, or dont have the skills to do something themselves, theyre going to believe you.

I've been down this road before were a certain shop/fitter etc have their crowd of hanger ons who all praise them until they go bust/liquadate etc and then the truths come out. I do hope that this is not whats happening here and every one carrys on happily.

In any way I have been able to prove something you have previously dismissed I have done, the other I cannot prove because they were phone calls that I didnt record. I think I did enough chasing, I know you have a business to run, but that includes after sales care, my life has many other distractions such as involuntry redundencys, house purchasing and major work on said house, which is basically turning into an empty shell and rebuilding it, means I dont have the time to chase after you.

What says it all to at least me, and im sure others, apart from the whole leads thing not going right, but your replys on here instead of just sorting it out, you have come on here and reacted like a school child pointing the finger at any one but yourself, putting your fingers in your ears running round shouting 'la la la la I cant hear you'.

Call me paranoid if you wish, but Im not even sure why Matt was chosen, if the leads you send him were mine, or different ones that you will some how swap before returning them to me, I dont know, but this is how Im left feeling after our dealings.

You can be sure that when I get them back I will be trying to refit them, and it will be done properly, I dont know how many times I have to say that I have both my level 1 & 2 NVQs in mechanics which I did through a apprenticeship with Nissan, plus my 11 years experience of buiding cars as well as the input I have had over design changes lowering costs and improving productivity, never the less the car I had featured in magazines which many people have seen and know the quality of my work, aswell as my lasses 2 cars which I have taken from standard and made them into very nice cars, including all aspects of bodywork, engine work, interior, ICE, brake systems, suspension changes, and now my Mr 2 which I have done a bit of work on. I'm sure even just the decat and uprated SMIC fitting is far more compilacted than merely a HT leads swap.
I dont even have to mention that I also service all my own cars, and my familys, and never had have such a problem arising from 'lack of my skills'. Just them few there is a lot of cars for over 13/14 years.
Greddy-Matt
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Re: 3 'S' Services, gets the thumbs down from me

Post by Greddy-Matt »

I think he asked me to do it because a) I'm not likely to run off with the leads (they aren't cheap) and b) Because I'm not going to test something and say it's ok if its not and get then get slated on here for lying, I like to think I have an honest reputation on here and have no reason to jeopardize that.

Yep I can send them directy on to you, they are going on the car sunday :thumleft:

If you wish Nails I'm happy to take a vid on the mob' whilst fitting the leads, if you want to, PM me your number. :thumleft:
Greddy-Matt
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Re: 3 'S' Services, gets the thumbs down from me

Post by Greddy-Matt »

I am running a rail, so can try both ways. :thumleft:
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Re: 3 'S' Services, gets the thumbs down from me

Post by 3S Service Centre »

everything working fine to date, a few days tesing on the a rev2 engine before being returned.
James
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Greddy-Matt
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Re: 3 'S' Services, gets the thumbs down from me

Post by Greddy-Matt »

Yep was waitin till i'd fin testing them, but so far they're ok on my car, they're not easy to lock onto the dizzy cap as pretty tight fit, but not managed to pop any off yet. Work ok with my spare dizzy cap so welcome to that.
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