Revise how negative feedback in Traders Feedback section is dealt with

[Ed]

As there seems to have been several instances of threads being locked in the Traders Feedback section when negative comments are involved maybe it is time to revise the system.

Perhaps making it so that a person reports negative feedback to the committee asking for a thread to be opened. The committee open a thread and make it so that only the person making the negative feedback and the company to which it is about are allowed to add anything to the thread.

This way no one else can post on the thread, everyone gets to see the post and responses and build an opinion of the company and it doesn't degenerate into a slagging match unless the two people involved start slagging each other off at which point it just adds to peoples opinions as to whether they would use that trader.

Can't be that hard to set it up some way like this.

THis was posted in the Off Topic area however is best served here where the committee can respond or discuss it.

Ed

[Tiamat]

Way ahead of you Ed, but thanks for the suggestion.
How feedback is dealt with is currently under review.
We want people to post good and bad feedback but are still trying to get right the exact process.
We are only human and things like these need to evolve .
All suggestions gratefully received.

[coverco]

Boring.......... I enjoy the trader feedback banter, I also think it shows what the companies are really like, it would appear most can not accept criticism I have seen a number of traders being lambasted and they have dealt with the criticism without contacting the committee and asking them to lock/delete the post, it would appear to me that certain traders are unable to accept that they are ever in the wrong or unable to weld as may be the case....

So with the new system we will not be able to name and shame anyone unless they are a trader

Traders such as Neos Designs are not listed in the Poll system so they will not be shamed........ doesn't seem right to me

[jmachling]

So with the new system we will not be able to name and shame anyone unless they are a trader

The feedback threads are for IMOC Affiliates, not every MR2 trader. The Trader Feedback forum still continues as is for non-Affiliates.

[Speedy]

coverco - of course we want to give as much fair coverage (both positive and negative) to all mr2 related businesses which people have dealt with - but what we don't want to be, is used as some kind of blackmail threat in a dispute between a trader and a business - hence the changes

[coverco]

coverco - of course we want to give as much fair coverage (both positive and negative) to all mr2 related businesses which people have dealt with - but what we don't want to be, is used as some kind of blackmail threat in a dispute between a trader and a business - hence the changes

If you have a look at the recent locked threads I see no blackmail threats, the only form of blackmail is likely to come from the traders who do not seem to be able to accept constructive criticism. People who do not trade on here are not going to react to criticism, in fact they will not know about it. One locked thread in question involved some absolutely dreadful welding from a well known trader, they tried to defend the welding by saying it was a cheap job, now it does not cost anymore to weld well so that is utter rubbish, but soon after the thread got locked

Why not give us the real reason, which appears to be an easy life for the administrators

[Speedy]

If you have a look at the recent locked threads I see no blackmail threats, the only form of blackmail is likely to come from the traders who do not seem to be able to accept constructive criticism. People who do not trade on here are not going to react to criticism, in fact they will not know about it. One locked thread in question involved some absolutely dreadful welding from a well known trader, they tried to defend the welding by saying it was a cheap job, now it does not cost anymore to weld well so that is utter rubbish, but soon after the thread got locked

All that happens is not all that is just posted in that area - and we're talking about a few different things here. One is people using the site to continue to post bad feedback in order to get leverage against a company. The other is people jumping on bandwagons when they have no direct experience or knowledge of the situation.
The section is meant for feedback, not witch hunts.

By no means is the new setup easier on moderation, so it's not an easier life, we just want it to be used for the purpose which it was intended for.

[coverco]

If you have a look at the recent locked threads I see no blackmail threats, the only form of blackmail is likely to come from the traders who do not seem to be able to accept constructive criticism. People who do not trade on here are not going to react to criticism, in fact they will not know about it. One locked thread in question involved some absolutely dreadful welding from a well known trader, they tried to defend the welding by saying it was a cheap job, now it does not cost anymore to weld well so that is utter rubbish, but soon after the thread got locked

All that happens is not all that is just posted in that area - and we're talking about a few different things here. One is people using the site to continue to post bad feedback in order to get leverage against a company. The other is people jumping on bandwagons when they have no direct experience or knowledge of the situation.
The section is meant for feedback, not witch hunts.

By no means is the new setup easier on moderation, so it's not an easier life, we just want it to be used for the purpose which it was intended for.

Sorry it was just a bit of criticism

I realise that moderation is a necessary evil, but I do get the feeling that pressure is brought to bear by certain traders to have threads locked/deleted. I also think that the way certain traders react to criticism tells potential customers how they are likely to be treated if things go wrong

The thread I am talking about has pictures of a very poor quality job and the trader in question defends the work, the new system does not allow other people to comment on things like this which IMO smacks of censorship, however it is only my opinion

[Tiamat]

The thread I am talking about has pictures of a very poor quality job and the trader in question defends the work, the new system does not allow other people to comment on things like this which IMO smacks of censorship, however it is only my opinion

Thr problem we have is as follows:

Member1 has a problem with TraderX and post up feedback.
TraderX responds to the feedback.
Member2 sticks his oar in about a different issue involving TraderX.
Member3 sticks his oar in about a different issue involving TraderX
TraderX responds saying that they feel they have done nothing wrong.
Member1 disagrees and has another go.
Member2 disagrees and has another go.
Member3 disagrees and has another go.
Member4, Member5, Member6 who have never used TraderX then state they are appalled and how can a trader do this, not knowing everything.

Its a mess.
The idea is to try and treat each issue as an individual issue.
One between the original poster and the trader.
To try and keep everything on track and focussed.
If people have a bad experience and they want to post it - then post it.
But don't highjack another thread to do it.

This forces them to start a new thread and a new issue - a dialogue between them and the trader not half of the MR2 community.

[mcoppen]

I think the problem is that the above mentioned trader seemed to be being defended and protected by imoc. Now i have nothing against said trade, but i belive that imoc must remain netural in these situations, whoever the parties involved maybe, and in this case imoc was very close to having their actions interpreted in a defensive/protective way.
I can understand that control must be implemeneted, and i belive the new system should work very effectively, just keeping those parties involved that it concerns, and allowing people to read these post and interpret them in their own way and make an informed decision about any trader. It may also incourage traders to responed faster and more effectively as this will be a permant, unbiased testiment of how they deal with customers for all to see.

[tonigmr2]

If I am honest I find the new system a little confusing, I'm not sure what I should be posting where.

Surely there is an easier way to deal with this? I can see the problem is people with no knowledge of the situation crash in with an 'opinion' which does leave IMOC in a difficult position.

Is it not possible to limit threads to only the original poster plus affiliate(s). I am of course assuming affiliates won't bash each other.

T

[jmachling]

OK - I'll put my hands up to creating something unworkable Thanks for the feedback those that contacted me. It's been very useful. It's only when I saw it in black and white did it come home to me just how overly complex it is.

I've just undone most of what I did the other day but with some compromises between the two systems that are much easier to implement and should encourage frank open discussion between just the affected parties if there's a problem and off the forum in the first instance.

Again, any commments are most welcome.