they werent gonna pay thats why took so long but we said we wud sue them!

the funniest thing i heard from them was this:
rite miss cochrane, be in ur intersrted we dont pay, as ur excess wud apply to every scratch or dent on ur car, therefore ur excess wud exceed full value of the car, so that meant if i had dent on bonnet and one on the boot i wud have 2 pay 2 lots of excess! wot a load of bull