PS3 failures - Watchdog 8pm tonight

[Ekona]

Just seen that there's going to be a piece on the hardware failure rate of the PS3s on Watchdog tonight at 8pm, could make for some good viewing if anyone's interested. Apparently, the programme refers to various inherent defects present in the PS3's design...

Worth a watch, anyway.

[H3RB]

a fair few over head and constantly cut out and give the YLOD (yellow light of death) lol easy to fix with thermal paste like the 360 rrod, also some bluray drives seem to stop workin for no reason. cant thing of any other types of failures off the top of my head.

[H3RB]

everyone one the show was fixed with the method i suggested.... some people dont no how to use google lol

[Ekona]

I think the point is that when you're spending hundreds of pounds on a piece of electronic equipment, you shouldn't have to open it up and slap some paste in yourself to keep it working.

[Ekona]

But yeah, that piece on WD was a load of sh*te seeing as how they got the most basic of facts wrong.

[matt_mr2t]

I think the point is that when you're spending hundreds of pounds on a piece of electronic equipment, you shouldn't have to open it up and slap some paste in yourself to keep it working.

Seems to be the norm with games consoles though
I remember there being loads of problems with the PS1, we all know about the problems with the 360, and now we're seeing reports of problems with the PS3.

[H3RB]

ps2 had problems also
i remember playing gta3 with my bro and mate for basically 3 days straight we were about to turn it off to finally go to sleep and as i was less then an inch from the button it switched its self off never to come back on again ( had to ring sony the collected it 3days later and switched it on the door step for a new one
took em 3months to send me back a copy of gta 3 tho but they did give me a free game for the wait lol

[matt_mr2t]

ps2 had problems also
i remember playing gta3 with my bro and mate for basically 3 days straight we were about to turn it off to finally go to sleep and as i was less then an inch from the button it switched its self off never to come back on again ( had to ring sony the collected it 3days later and switched it on the door step for a new one
took em 3months to send me back a copy of gta 3 tho but they did give me a free game for the wait lol

Thats a problem you had, probably caused by serious over use. But was it a known problem? Dont think I've ever known any one that had a PS2 die on them.

[H3RB]

i was in secondary school when they came out, my friend got one on release day and it died within a week.
at the time were lots of cases of the same problem

[matt_mr2t]

Your a youngun then, I was a couple of years into this job when I got my PS2. Bought for £300, hardly played, sold for £75 a couple of years later

[Andy Jones]

The PS2 made it onto Watchdog due to lasers failing (some as soon as they came out of the box)

[JohnnyC]

I think the point is that when you're spending hundreds of pounds on a piece of electronic equipment, you shouldn't have to open it up and slap some paste in yourself to keep it working.

Exactly.
And I believe that you're actually entitled to a fix/replacement for free regardless of the fact it's only got a one year warranty.
Might be a problem for me though, I bought mine from Woolworths

But yeah, that piece on WD was a load of sh*te seeing as how they got the most basic of facts wrong.

What facts did they get wrong? I didn't notice anything wrong, but then I did skip bits as I was watching on iPlayer.

[Ekona]

The cost of a PS3 was the big one, they quoted it as costing £400. If they got the basics wrong...

[Bender Unit]

I think the big thing that I noticed is that Sony are not claiming its an issue and refusing free repairs. At least MS extended the warranties and started providing free fixes.

[mr2daz]

I missed the program and had no idea there were issues with the PS3. I hope mine doesn't break. Does anyone actually know anyone who's had a problem, I mean is it that widespread?
Everyone I know who owns a 360 are on there second or third fix/replacement. I can't see MS replacing/fixing them for free forever but at least that's what they are doing at the moment. Big thumbs down for Sony if they aren't prepared to do the same for their customers.
No excuse for poor service, even if the PS3 is ONE THOUSAND BILLION times better than the 360.

[H3RB]

my friend had a new ps3 and straight from the box it kept overheating and resetting. took it back to currys where he got it and they left it running for an hour with no probs, tested it again when he tried to return it 2days later they left a film in for an hour and still nothing.
turned out it wasnt getting enough air circulation because of the tv unit it was in. took out of that unit and it works fine now.
thing is with ms also is they only had a 1 year warrenty at first and after so many thousands failed they introduced the 3 year warrenty sony give a one year warrenty just like ms did but their failure rate is not as high as xbox

[JohnnyC]

The cost of a PS3 was the big one, they quoted it as costing £400. If they got the basics wrong...

I'm sure mine cost £400

[JohnnyC]

I think the big thing that I noticed is that Sony are not claiming its an issue and refusing free repairs. At least MS extended the warranties and started providing free fixes.

Bad show for Sony. And I'm surprised Watchdog didn't mention something like this...

http://www.adviceguide.org.uk/index/you ... rights.htm

If you have had your goods for more than six months when they go wrong, you can still ask the trader to repair or replace them, but you may have to prove that they were faulty when you bought them if the trader doesn't agree. You can ask for a repair or replacement at any time up to six years after you bought the goods (five years in Scotland), as long as it is reasonable for them to have lasted this long. If the goods go wrong after six years (or five in Scotland), you no longer have the right to ask for a repair or replacement.

[mikee66]

Sony has criticised 'inaccurate' claims made during a Watchdog report on PS3 failure rates.

During last night's episode of the BBC show, the report claimed that all errors with the system, which has affected 0.5% of the 2.5 million user base, was attributed to the Yellow Light Of Death - a statistic which cannot be proved, according to MCV.

It also listed an outdated £400 price point for the machine and blasted the company for failing to offer more than the standard one-year warranty and not backing up game saves.

"We entirely refute the suggestion that PS3 consoles have an inherent defect or other design issue which is akin to any warranty issue experienced by another console manufacturer," said a letter to the BBC from Sony's managing director Ray Maguire.

"From the correspondence to date, I have serious concerns as to the accuracy of these allegations and the likely tone of the Watchdog report. The information that you have provided suggests a fundamental misunderstanding of the technical issues and a mischaracterisation of SCE UK's OOW repairs policy."

He added: "[Sony] will scrutinise its accuracy and will take all necessary steps to protect its reputation and that of the PS3."

also one of the machines hthey looked at had already been opened up and messed about with by the owner

[matt_mr2t]

A LOT of people DID pay in excess of £400 for the original, 60gb console, and it's probably those, being the oldest out there, that are failing.

It's no good saying "they only cost £250 now, that's not the price people who have suffered failures probably paid. It's no consolation knowing a new one will cost you just over half what you paid.

I personally wont read too much into this. The very fact it's being called the yellow light of death suggests it's probably an xbox fan trying to make the PS3 look bad and Watchdog jumping on the bandwagon.