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. i would have thought a 40 min or so job. if its not raining tomorrow im going to be changing my drivers side window as ive a new tinted one to put in, ill post back with a time frame... 
... 
but If I knew they would have charged that much I would have tried harder lol and as for the thought of some unexperienced herbert touching my car that is not good 
.. ...this morning however I am even less pleased with the service. I bought a rev1 scrap window I thought all windows for the mr2s where the same?
...and all for a shade under £200 BARGIN!.. not the easiest operation apparently. Oh and by the way they prob charged you about £85 per hr for their 'expertise' hence the high initial bill though yet more reason to go back and get them to finish it properly. £40 phr and DO know what they're doing... Toyota are no more specilist than anyone else. A mechanic is a mechanic. I use a one man band, been working for over 20 years and he is spot on. I arrived at toota this morning to get the car which they had not even touched and have told me that its the best they can do and that the window is not ajustable so perhaps its because I didnt buy a whole new window mechanism.
andyc1988 wrote:took the car back to them yesterday at 10.00am and waited for a phone call about the car which never came.
surely this cannot be right?
The window has two adjusting points, one at the front and one at the back of the door i.e. leading edge of window and trailing edge of window. You can therefore adjust how high it goes up and the angle of the front and rear of the glass....and it took about 20 mins to remove the door card, adjust correctly and replace door card. Insist they do it properly!
andyc1988 wrote:took the car back to them yesterday at 10.00am and waited for a phone call about the car which never came.
surely this cannot be right?
pcp wrote:andyc1988 wrote:took the car back to them yesterday at 10.00am and waited for a phone call about the car which never came.
surely this cannot be right?
of course it's not, go back and tell them you want it fixed properly, if they try to fob you off demand a full refund, you have paid for a service and they have not provided it to an acceptable standard, if they refuse ask for the guy's details that you're speaking to and tell him you'll be reporting them to head office and speaking to citizens advice
..any idea as where i can complain ? 
mrtee wrote:pcp wrote:andyc1988 wrote:took the car back to them yesterday at 10.00am and waited for a phone call about the car which never came.
surely this cannot be right?
of course it's not, go back and tell them you want it fixed properly, if they try to fob you off demand a full refund, you have paid for a service and they have not provided it to an acceptable standard, if they refuse ask for the guy's details that you're speaking to and tell him you'll be reporting them to head office and speaking to citizens advice
i had a big problem with Toyota and have since found out they recommended a bad option and would like to take it further.
thanks
(especially the going rate or above) they are basically saying they are fully qualified to provide the service, basically in law if you pay someone a pittance to carry out a job they have limited liability, if you pay full whack you have the right to a proper service and if they don't provide it to satisfaction you have rights.'t try and reach an agreement ask for his details and inform him that you intend to take the matter further, most people don't like customers taking their details down and the fact that you will be naming them personally on a complaint that could end up in the small claims court will quite often make them change their minds 
.. note these are scans (shamelessly borrowed from megaboost.co.uk) of an original toyota service manual! , should be really helpfull! ill take that into them later and see what they have to say - in these situations it's always best to have as much ammunition as possible 
