Newera Imports ??

[Hugo]

Hi, has anybody got anything good or bad to say about NEWERA IMPORTS as I was thinking of getting a car from them.

Thanks for any feedback

[redeye32uk]

Brought my tubby through them, excellent service, i recommend them if you want a specific car. They sort it all out an the only down side is the wait till its in your hands.....
There not cheep but you do get what you want if you can't find one for sale over here......
feel free to pm me if you want specific info.....

[jim]

yep, me too.

I got my tubby from Newera. Scary process buying a car you've only seen pictures of, but Miguel is a top bloke, and will get you whatever you want.

[MR2Mania]

My car, as well as several other minters, were New Era cars. As someone mentioned, they're not cheap, and the initial process seems a bit strange (ie the way they wanted the money initially), but it's well worth it, and you're pretty much guaranteed a great car without the BS.

Also, Miguel (the owner/buyer) is a top guy.

[craig]

Brought my tubby through them

you mean "bought"

[craig]

Julian @ JDI and Miguel @ Newera are the main ones to buy from

If I ever import an MR2, I would go through either of these companies

[KrisB]

Bought a 2 from newera a while back decent service from Miguel but the garage i picked the car up from Riverdale cars what a bunch of unhelpfull wan*ers would never deal with that garage again but newera are ok

[Hugo]

Thanks for that chaps,
I know that they will be seen as “expensive” but as someone said, you pay for what you get. If it’s a top class car and good service they deserve to charge top dollar.

Thanks for your responses,

Hugo
=D>

[Tom Solan]

Hi Chaps,

Don't want to hijack your thread but I thought it worth mentioning some of the cars I've got IN STOCK - not in Japan. So you can see, touch and try before you part with your hard earned.
nvicars.co.uk
Might add -been doing MR2 turbos long before any of the others and more of them as well.


Cheers
Tom

[MR2Mania]

Might add -been doing MR2 turbos long before any of the others and more of them as well.

Can I ask HOW you know you've sold more MR2s than the 2 highly recommended importers mentioned earlier?

[Tom Solan]

If you're really that interested I'll tell you.
When the cars come off the ships they are stored in compounds and usually by type. When our transporters have been to collect our cars they see what other MR2s are in the compound and by and large most of them have been for us ( and just in case you're wondering again - we ship to Southampton, Bristol and Newcastle). And just so you have all the facts we have sold in excess of 400 MR2 turbos over the years. Ask Patrick at Rogue how many we have in stock and on the way!

Tom

[Tom Solan]

Sorry forgot to add we have 7 arriving this week and all Rev 3 and 4 cars!!

[MR2Mania]

If you're really that interested I'll tell you.

Have you considered that New Era (or rather, Miguel) has also been a buyer for a fair few other UK car dealers over the years?

Anyway, quality is more important than quantity, to be fair. I know from personal experience that there have been plenty of MR2s that Miguel has come across that he hasn't felt were good enough to buy. This is where getting a car imported to individual order comes in. Sure, you wait a long time to get what you want, but you do get what you want, and in fact you can see plenty of pics and info about a given car before Miguel would buy it for you.

Also, I know of probably 10 MR2s that have been imported by New Era, and they were all top notch. Also, if I count all the other makes and models of cars they've brought over for people, then I could honestly say I know of about 50cars that New Era have imported for people (some of those people on their 2nd or 3rd cars from them!).

Having said that, you do have a couple of interesting cars in your stock, and for those impatient, sometimes it's best to buy from a dealer where you can simply drop in, try, and buy if you like them.

Whereabouts in Northampton are you guys based?

[Hedgehog Dodger]

Import them yourself mate.....I always do.

[KrisB]

yeah thats a better idea thats what ive done this time, importing a rev 3 with 30k on clock with loads of extras for a vety good price

[redeye32uk]

Brought my tubby through them

you mean "bought"

Sorry teacher

[craig]

Brought my tubby through them

you mean "bought"

Sorry teacher

[woody]

i bought my rev 3 through newera over three years ago. Miguel is a great guy with a serious passion for the cars..

i wouldnt hesitate in buying another car from him.
=D>

[jmachling]

Hi! I thought it was better to resurrect this thread than start a new one. This tale of woe may be a long post - sorry, but I am SO frustrated!

Has anyone had any problems dealing with Newera Imports recently? It feels like I am possibly the only one at the moment

I bought a Rev 3 tubby (http://neweraimports.com/soldcarDetails.jsp?carId=145 if you want a peek!) from them last month and have had problems with the car from before it even arrived in the country!

It is described as having a Blitz Solenoid Boost Controller, but I couldn't see it in the pics, so I checked with Miguel who assured me it was there, even after it arrived and the guy (Gareth) who prepares their cars said there wasn't one fitted. I should add that Gareth who runs Newera Developments is independent from Newera Imports. He's a REALLY good guy whose company does a fantastic job of their preparation. The paintwork gleamed!

Upon further investigation there were a number of discrepancies between the actual car and the advertised details. I thought it was a simple confusion in the details of the car - Miguel was in the process of organising his wedding and had mixed up a few details for a couple of cars. His mistake, and one I got the impression they would be happy to remedy. The website says ‘Newera's reputation is worth a lot more to us that the sale of a car’ and ‘We are committed to customer delight…’ Hmmm...

After emailing Miguel and Tom Robinson (the UK contact for the company) I was told by Tom:

'The important thing to note is that the boost controller is not included in the price of the car. In other words, we have the car valued at the time of buying it, and add the descriptions and full spec afterwards. So the car is priced not including the boost controller'

I wasn't particularly happy with that response (and neither was my local Trading Standards Office!), as you might expect. I didn't think it was unreasonable to expect the car to be as advertised!

I'd paid over the odds for a car that would be significantly lower powered than expected and with a £300 mod missing. I asked asked for one to be fitted or to have the cost of one refunded to me. Miguel sent the following:

'I can offer you two possible choices.

1. Accept the car as is - without a boost controller at price agreed.

2. We refund your money in full and sell the car again'

It is unfortunately legal, if not honorable.

However, this was really not what I wanted because it was the exact car I had been looking for for a while (low mileage T-bar Rev 3 turbo in Caribbean Blue - not too common from what I can gather) which was why I went to Newera in the first place. I had waited months for it to arrive and didn't want to let it slip through my fingers only to have to start looking again.

It was Gareth who saved the day - he discovered there was an uprated actuator on the turbo bringing the boost up to around 1.1 bar so I thought 'well, boost is boost!' (albeit less controllable) and duly trekked over to Sussex to pick up the car, beaming from ear to ear at the thought of sitting behind the wheel and driving it for the first time.

Upon getting into the car, the bubble of my excitment quickly burst: it was tricky to get into some gears, 4th crunched no matter what I did with the clutch, there is a loud grinding sound every time the clutch pedal is depressed and the AC didn't work. I was tempted to take the damn thing back immediately. Also, upon closer inspection the the seats aren't suede, the clutch bite point changes (leaky/faulty clutch master/slave cylinders), the 16" alloys are 15" and the the Yokohama tyres on the back had been replaced with Nankangs as the Yokos wouldn't have had enough tread left to be legal after I had driven it home! The Nankangs provide 'interesting' handling characteritstics...

Realising that Gareth (as an independent party) would be unable to do anything, I drove it home, very carefully on the corners!

I thought at least a regas on the AC wouldn't be too expensive - how foolish am I? There's a hole in the condenser - MR T quotes around £500 ex VAT for the part alone!

I quickly emailed Tom detailing the problems, and am still waiting for a response weeks later. I have since emailed Miguel and now await a response from him.

Far from having the car of my dreams, I've got a car that is a frustrating nightmare. It needs work on the clutch and probably the gearbox, before it can even fulfil it's driving potential in a straight line.

I'd love to post something positive on here to say that the situation has been resolved and that my faith in Newera Imports has been restored, but until then, my advice is to avoid them. Go with one of the other companies that are often quoted on here.

I am sure they have supplied some fantastic cars to many people over the years, and I am sure I am in the minority. However, any company is great as long as things are going well. The test of a company such as theirs is how honorably they rectify matters when they make a mistake. What's more impotant to them: customer relations or profit margin? I quote from an email from Miguel:

'Unfortunately with the small profit margin made per ca,, we are not in a position to be able to offer you a free boost controller with free fitting'.

Says it all really.

I was happy to pay more and go to a specialist car importers to get a very specific car in very good condition. You have to put an awful lot of trust in the reputaion of these companies and don't expect to be let down.

Yes, this has turned into a bit of a rant - sorry! I fully expect to get flamed by some of their satisfied customers telling me to stop whinging and just get the work done (to the tune of possibly over £2k including the AC if the gearbox and clutch have gone) - 'Buyer beware' and all that.

However, I am just left feeling such a fool in putting my trust and an awful lot of money into that company.

I'm sure when Newera Imports gets it right, they get it very right. My experience is that they aren't so hot when things don't go that way. 'Customer delight...'? Pah...

[Quigonjay]

if there are as many problems as you say and they have offered a refund, i would personaly take them up on the offer