This one isn't that bad fortunately, though I'm not sure what it looked like before it had the rear wing, front wing, bonnet and rear bumper re-sprayed
I'm assured they were just small dents and scratches, so I'm sure they weren't too bad.Got my new Rev3 Turbo.... Steer clear of Daie Motors :(
Moderators: IMOC Moderators, IMOC Committee Members
Re: Got my new Rev3 Turbo.... Steer clear of Daie Motors :(
Ouch!!
This one isn't that bad fortunately, though I'm not sure what it looked like before it had the rear wing, front wing, bonnet and rear bumper re-sprayed I'm assured they were just small dents and scratches, so I'm sure they weren't too bad.
This one isn't that bad fortunately, though I'm not sure what it looked like before it had the rear wing, front wing, bonnet and rear bumper re-sprayed
I'm assured they were just small dents and scratches, so I'm sure they weren't too bad.-
JAPANESE-DIRECT-IMPORTS
JAPANESE-DIRECT-IMPORTS
Good afternoon all, yes I am aware of this thread, I have no problem with it - however I do feel that some of you are going overboard and are under the impression Mr Leech has been sold something terrible.
I have a very good reputation with imports, I work hard to maintain this reputation, but just as with every other reputable importer, once in a blue moon a car comes in that does not fully satisfy a customer. I'm know for fact that Newera and others have all experienced the odd problem from time to time - unfortunately when trading in used cars the very nature of such a business can be risky, and I challenge any one of you to try this as a business and see if you don't have the odd hiccup. Also remember that I am an IMOC member and a huge MR2 enthusiast - so those of you who do not know me, should take a bit of time to realise who I am. I also urge you to realise that problems are very uncommon with our company, and we have a very good reputation because of the standards we set, hence why Jon himself came to us.
99% of my work meets with high praise, yet it's very easy to knock me when it appears I have failed to deliver - after all I have to accept criticism if the end product falls below the very high standard we set. When one of the big boys gets a slating, it's headline news, but how often does this happen? We have been in business for over 5 years and sold over 500 cars. We couldn't do this if we we a bunch of cowboys.
When buying a car at Auction, it can only be inspected, it cannot be driven, this is why I urge my customers to pay a higher price and get a top quality car from the dealers in Japan. However, by having mechanics in Japan who can phisically check these cars means that we do not buy cars with mechanical problems, but one has to budget accordingly depending on the age of a car, but sometimes customers will not pay the price we want them to pay, as they see tat on Ebay and Autotrader at cheaper prices, without realising the actual costs involved. But we live in a very competitive world, and the import market has suffered badly since the introduction of Model reports and ESVA testing, that has put a stop to importers being able to bring in the newer cars, and therefore the very best quality older cars maintain a high premium in Japan - and it is for this reason alone why we try to encourage customers to pay a bit more for a great car, rather than pay a lower price that immediately puts us and them at a disadvantage.
In the case of Jon's car, the car is mechanically perfect, and visually perfect (barring 1 tiny pin dent).
The issues that have caused disappointment to Jon, and I hasten to add that I fully accept his criticism, are that the following trim pieces are missing or have been modified by the previous owner.
The missing parts are:
Black rubber gromits on inside of doors
Front inner wheel arch linings
Front under tray
Clamp to hold spare wheel in place
Plastic trim above front radiator in front trunk
The worn parts are:
Broken engine bay clip
Hole in lower section of dash that fits under steering wheel (where obviously a braided hose had been passed through)
Hole in dash were it joins by ignition (where obviously a hose / wires had been passed through)
Hole in A-pillar on drivers side (where obviously a gauge had been fitted)
Wear on steering wheel
These are very minor items, however I fully accept that with these items not having been addressed that a customers satisfaction is diminished. I have contacted Jon, and I am providing him with all the above items. Once fitted, that car is then up to the high standards we set. Though i will publicly appologise for the inconvenience this has caused him.
If anyone wonders why we did not attend to these items prior to collection, it is because we were not informed by Daie-Motors that any such items were missing or needed attention. And so were not budgeted for. That said, I could have paid from my own pocket for them, and with hindsight I deeply regret that I did not. To this end, I have ceased to employ Daie-Motors for vehicle inspections. This is not easy as we have become friends over the years, but I cannot accept nor risk their work any more. There are numerous suppliers in Japan, but it only takes 1 drop in standards for me to part company with that supplier.
I priced the car at £6350 - which is far less than I would have liked to have charged, in order to meet Jon's budget, by doing this I undermined the UK budget to address any issues. Jon's finances are his own matter, but as we have both agreed, he wishes that I had bullied him into paying more and gone for a newer car. Unfortunatley as I mentioned above, cheap cars are on offer elsewhere, and maybe we have with Jons car tried to compete with that market, rather than sticking to what we do best, which is the newer cars, and mainly either dealer cars or Grade 4+ cars from Auction. In order to get a low mileage Carribean Blue turbo for Jon, we bought an Grade A car with his full knowledge, again with hindsight and I'm sure Jon will agree, this was probably not the best avenue to go down considering the high standards we set, and the high expectations Jon had. I've known Jon for many years, and he knows that I am not the sort to con someone or try to pass off a bad car on them.
Please remember that this car is 12 years old, and is not brand new, so from the importers point of view if you are not willing to pay the going rate for a top notch car, you have to show some flexibility, however that said the Japanese should have informed me of what required attention, and those matters would have been dealt with.
From a customers point of view, he will feel that the supplier / importer should attend to such matters in order to please the customer. I agree, but again the customer needs to understand that the reason why we push for higher budgets is to ensure either a fantastic car as the starting point, or if a little cheaper, then a lower grade car in Japan but an adequate budget in the UK to remedy any minor issues.
Jon asked for a standard or nearly standard car, and from the details we both received, we were led to believe that this was the case. On inspection in Japan, they were satisfied that the paint and mechanical condition of the car was covered by what is set aside in the UK budget, however they fell short of the standards I require by omitting to inform me of the missing and worn parts, hence the present situation.
I am deeply upset that Jon feels like this, hence why I am arranging for all the above mentioned items to be sent to him at the earliest opportunity.
I have personally apologised to Jon for the car not matching his dreams, and I fully understand the criticism that has come my way. But I am now satisfied that the matter has been dealt with.
I have learnt a valuable lesson from this, and will not be buying any car from Auction below Grade 4, and if a customer does not increase his / her budget then we will refuse to purchase a car for them if we have the slightest doubt that we are putting ourselves in a risk situation. We will continue with cars direct from the dealers in Japan as they are of the very highest standard, but in roder to obtain a car that we believe is cheap in order to satisfy the customer, we will now refuse the business for fear of problems.
With regard to any other comments that may have been made by other posters, the business we are in is littered with cheats and conmen, and if someone were to voice a complaint some 6 months to a year after they bought the car, then either the warranty supplied would cover it, or we would ask for an independent inspection of the car. Unfortunately we were once stung by a fraudster whose engine had blown up. We had told him that he must get the car mapped to UK fuel in order to avoid problems due to the high level of tuning on the car, however we ended up paying for an engine, turbo, labour etc. It then turned out that his engine had blown whilst the car was being mapped on a racetrack, We were £2500 out of pocket, and had been conned, hence why we have to take a very cautious approach if someone makes a complaint quite some time after they had collected the car. After akk what proof is there to say that they havent caused the problem themselves, or tried to modify their car in some way and created a problem, etc. Again, please try and put yourselves in our shoes, and see it from both sides.
I should also point out that when cars are inspected in Japan - whilst the inspections are thorough, the mechanic cannot strip a car out or open up an engine unless the customer is willing to pay such a cost for this service.
Again I reiterate that it is very uncommon for our customers to experience a problem, but when a problem arises, we address it, as per Jons case.
I do not wish to comment further, and any further dealings between myself an Jon should be private, but I think you should all now be aware that the issues Jon has, have been addressed and are being dealt with to ensure his satisfaction.
Kindest regards
Julian
J-D-I
I have a very good reputation with imports, I work hard to maintain this reputation, but just as with every other reputable importer, once in a blue moon a car comes in that does not fully satisfy a customer. I'm know for fact that Newera and others have all experienced the odd problem from time to time - unfortunately when trading in used cars the very nature of such a business can be risky, and I challenge any one of you to try this as a business and see if you don't have the odd hiccup. Also remember that I am an IMOC member and a huge MR2 enthusiast - so those of you who do not know me, should take a bit of time to realise who I am. I also urge you to realise that problems are very uncommon with our company, and we have a very good reputation because of the standards we set, hence why Jon himself came to us.
99% of my work meets with high praise, yet it's very easy to knock me when it appears I have failed to deliver - after all I have to accept criticism if the end product falls below the very high standard we set. When one of the big boys gets a slating, it's headline news, but how often does this happen? We have been in business for over 5 years and sold over 500 cars. We couldn't do this if we we a bunch of cowboys.
When buying a car at Auction, it can only be inspected, it cannot be driven, this is why I urge my customers to pay a higher price and get a top quality car from the dealers in Japan. However, by having mechanics in Japan who can phisically check these cars means that we do not buy cars with mechanical problems, but one has to budget accordingly depending on the age of a car, but sometimes customers will not pay the price we want them to pay, as they see tat on Ebay and Autotrader at cheaper prices, without realising the actual costs involved. But we live in a very competitive world, and the import market has suffered badly since the introduction of Model reports and ESVA testing, that has put a stop to importers being able to bring in the newer cars, and therefore the very best quality older cars maintain a high premium in Japan - and it is for this reason alone why we try to encourage customers to pay a bit more for a great car, rather than pay a lower price that immediately puts us and them at a disadvantage.
In the case of Jon's car, the car is mechanically perfect, and visually perfect (barring 1 tiny pin dent).
The issues that have caused disappointment to Jon, and I hasten to add that I fully accept his criticism, are that the following trim pieces are missing or have been modified by the previous owner.
The missing parts are:
Black rubber gromits on inside of doors
Front inner wheel arch linings
Front under tray
Clamp to hold spare wheel in place
Plastic trim above front radiator in front trunk
The worn parts are:
Broken engine bay clip
Hole in lower section of dash that fits under steering wheel (where obviously a braided hose had been passed through)
Hole in dash were it joins by ignition (where obviously a hose / wires had been passed through)
Hole in A-pillar on drivers side (where obviously a gauge had been fitted)
Wear on steering wheel
These are very minor items, however I fully accept that with these items not having been addressed that a customers satisfaction is diminished. I have contacted Jon, and I am providing him with all the above items. Once fitted, that car is then up to the high standards we set. Though i will publicly appologise for the inconvenience this has caused him.
If anyone wonders why we did not attend to these items prior to collection, it is because we were not informed by Daie-Motors that any such items were missing or needed attention. And so were not budgeted for. That said, I could have paid from my own pocket for them, and with hindsight I deeply regret that I did not. To this end, I have ceased to employ Daie-Motors for vehicle inspections. This is not easy as we have become friends over the years, but I cannot accept nor risk their work any more. There are numerous suppliers in Japan, but it only takes 1 drop in standards for me to part company with that supplier.
I priced the car at £6350 - which is far less than I would have liked to have charged, in order to meet Jon's budget, by doing this I undermined the UK budget to address any issues. Jon's finances are his own matter, but as we have both agreed, he wishes that I had bullied him into paying more and gone for a newer car. Unfortunatley as I mentioned above, cheap cars are on offer elsewhere, and maybe we have with Jons car tried to compete with that market, rather than sticking to what we do best, which is the newer cars, and mainly either dealer cars or Grade 4+ cars from Auction. In order to get a low mileage Carribean Blue turbo for Jon, we bought an Grade A car with his full knowledge, again with hindsight and I'm sure Jon will agree, this was probably not the best avenue to go down considering the high standards we set, and the high expectations Jon had. I've known Jon for many years, and he knows that I am not the sort to con someone or try to pass off a bad car on them.
Please remember that this car is 12 years old, and is not brand new, so from the importers point of view if you are not willing to pay the going rate for a top notch car, you have to show some flexibility, however that said the Japanese should have informed me of what required attention, and those matters would have been dealt with.
From a customers point of view, he will feel that the supplier / importer should attend to such matters in order to please the customer. I agree, but again the customer needs to understand that the reason why we push for higher budgets is to ensure either a fantastic car as the starting point, or if a little cheaper, then a lower grade car in Japan but an adequate budget in the UK to remedy any minor issues.
Jon asked for a standard or nearly standard car, and from the details we both received, we were led to believe that this was the case. On inspection in Japan, they were satisfied that the paint and mechanical condition of the car was covered by what is set aside in the UK budget, however they fell short of the standards I require by omitting to inform me of the missing and worn parts, hence the present situation.
I am deeply upset that Jon feels like this, hence why I am arranging for all the above mentioned items to be sent to him at the earliest opportunity.
I have personally apologised to Jon for the car not matching his dreams, and I fully understand the criticism that has come my way. But I am now satisfied that the matter has been dealt with.
I have learnt a valuable lesson from this, and will not be buying any car from Auction below Grade 4, and if a customer does not increase his / her budget then we will refuse to purchase a car for them if we have the slightest doubt that we are putting ourselves in a risk situation. We will continue with cars direct from the dealers in Japan as they are of the very highest standard, but in roder to obtain a car that we believe is cheap in order to satisfy the customer, we will now refuse the business for fear of problems.
With regard to any other comments that may have been made by other posters, the business we are in is littered with cheats and conmen, and if someone were to voice a complaint some 6 months to a year after they bought the car, then either the warranty supplied would cover it, or we would ask for an independent inspection of the car. Unfortunately we were once stung by a fraudster whose engine had blown up. We had told him that he must get the car mapped to UK fuel in order to avoid problems due to the high level of tuning on the car, however we ended up paying for an engine, turbo, labour etc. It then turned out that his engine had blown whilst the car was being mapped on a racetrack, We were £2500 out of pocket, and had been conned, hence why we have to take a very cautious approach if someone makes a complaint quite some time after they had collected the car. After akk what proof is there to say that they havent caused the problem themselves, or tried to modify their car in some way and created a problem, etc. Again, please try and put yourselves in our shoes, and see it from both sides.
I should also point out that when cars are inspected in Japan - whilst the inspections are thorough, the mechanic cannot strip a car out or open up an engine unless the customer is willing to pay such a cost for this service.
Again I reiterate that it is very uncommon for our customers to experience a problem, but when a problem arises, we address it, as per Jons case.
I do not wish to comment further, and any further dealings between myself an Jon should be private, but I think you should all now be aware that the issues Jon has, have been addressed and are being dealt with to ensure his satisfaction.
Kindest regards
Julian
J-D-I
Re: JAPANESE-DIRECT-IMPORTS
JAPANESE-DIRECT-IMPORTS wrote:
In the case of Jon's car, the car is mechanically perfect, and visually perfect
I don't mean to contradict Julian here, as he is trying to sort things out, but I need to define perfection here.
I would say that the car looks very good from a few metres away, so you could argue it's visually perfect, however this doesn't mean the bodywork or paint is perfect.
.. I'd say the bodywork is acceptable for a 12 year old car, there are small scratches, chips and panels that just don't sit right, but that's what you'd expect from a car of this age..... Perfect to me is just that, concourse.Mechanically I'd say the same, most things seem to work OK
(apart from the TRC and a few other bits), and the engine feels solid, but again it's OK for a 12 year old car.Bodywork/mechanicals/interior aside, the one thing that I'll never be able to fix is the fact that it was used as a race car, and as such, has had all the wear and abuse associated with that.
Julian is doing all he realisically car to fix the situation, and I appreciate that he is doing that.
... Regards,
Jon
Re: Got my new Rev3 Turbo.... Steer clear of Daie Motors :(
Maybe a few photo's Jon ???
???
Built by YVS Performance
Every car that leaves runs 2 bar+
Re: Got my new Rev3 Turbo.... Steer clear of Daie Motors :(
Andy F wrote:Maybe a few photo's Jon
I don't really want to rub it in any more than I have done as Julian is trying to sort things out.
..