Fensport what a Turnaround now the boss is back

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Tiny
Posts: 3111
Joined: Fri Sep 21, 2007 7:00 pm
Location: Bordon

Fensport what a Turnaround now the boss is back

Post by Tiny »

:evil:

I am So pi$$ed off right now its unbelieveable. Ive been organising a Group buy on the Mk1 club for full superflex kits for the Mk1 Mr2

After submitting the Names list to Fensport after talking to them yesturday and them agreeing the price of £142.42inc vat they have gone back on what they have said saying the price's on their website is not the price we pay ](*,) . their "Quick books" system which they refer to for prices have changed and they have not updated the website yet.

Despite numerous conversations including one Yesturday confirming the price and talking where the price listed on their website was agreed at £142.42 inc VAT and where still on their website is listed at £123.85 with the 15% discount we were getting see attached screenshot.
Image

They have basically said if we want it its not £142inc vat + a shipping cost of £7ish. Its now £161.85 inc VAT and shipping.

Im pi$$ed of because its not what was agreed they know about this group buy they havent changed the website nor has any attempt been made to contact myself regarding the price increase nor was anything mentioned yesturday when I spoke to them confirming we still had the group buy price and numbers. When I asked when the correspondance was sent from superflex to fensport to change the price I was told they were not going to tell me as it was none of my business.

Just totally rude no professionalism and just so aggrevating and I do not feel like a valued customer which I should do when throwing over £1200 of business their way.

Am i getting too worked up over £11 though? ':-k'
Last edited by Tiny on Wed Mar 04, 2009 10:19 am, edited 1 time in total.
Tiny
Posts: 3111
Joined: Fri Sep 21, 2007 7:00 pm
Location: Bordon

Re: Fensport what a Turnaround now the boss is back

Post by Tiny »

Superflex i just gave a ring to and whilst they dont sell to individuals what was quite interesting was the fact that they have not put any price changes into effect for over a year!

So Fensport just lied to me then [-(
michael
Posts: 6940
Joined: Mon Dec 13, 2004 10:34 pm
Location: Yorkshire

Re: Fensport what a Turnaround now the boss is back

Post by michael »

Thread edited and posts removed.

http://www.imoc.co.uk/forums/viewtopic.php?t=94989

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Tiny
Posts: 3111
Joined: Fri Sep 21, 2007 7:00 pm
Location: Bordon

Re: Fensport what a Turnaround now the boss is back

Post by Tiny »

Bit of a Result Adrian the Boss came back to work and they have sent me an email this morning.

Good morning Ben.

I have spoken to Adrian upon his return this morning, and we have agreed to give you 20% discount on your group buy as a goodwill gesture.
Therefore, each kit will now cost £144.10 including VAT but minus carriage. Including individual carriage this comes to £152.44.

Extra insurance due to the value would cost an additional £4.95 + VAT.
Whichever way would be more convenient for you,

Best Regards
Tim

Big turnaround from Fensport and as ollie put it to me speak to the organ grinder rather than the monkey :thumleft:
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