Finally got a call back
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- after finding a landline number to leave yet another message.
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So why, oh why, isn't is listed on his website contact page??!!
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It also explains why calls to the mobile number weren't returned.
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Caller tells me he is
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'filling in' for Ben while he's away
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(holiday)
Maybe it's just me but why not tell customers that service will be interrupted?
Easily done by updating the answering machine message.
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And if you give out an e-mail contact use the auto-reply feature for the same purpose.
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Poor communication can mean losing a customer.
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They're harder to get than to retain.
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