How to use Trader Feedback

We all need a little help or parts for our cars from time to time. Let us know who has helped. Please read the sticky before posting.

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jmachling
Posts: 3949
Joined: Wed Oct 26, 2005 8:49 pm
Location: Where the cider apples grow.

How to use Trader Feedback

Post by jmachling »

Rules for posting in this forum

This forum aims to allow for feedback from Club members about the products and services they have received.

To support this, all posts in 'Trader Feedback' should be independent of the Trader/ Company concerned.

The feedback should be provided voluntarily by Club members for the benefit of other Club members.

If any Club member is approached by a Trader/ Company and prompted or asked to leave feedback, they should report it in confidence to [email protected]

Positive Feedback

1) State the name of the company/trader in the title
2) Leave brief details
3) The original poster (OP), and the trader/company are invited to post on the thread, along with constructive comments by other members. All other posts will be removed from the thread at the discretion of the Moderator.

Negative Feedback

1) Contact the trader in a reasonable manner in order to attempt a resolution off the forum first
2) If this has not been possible, the OP starts a thread in this forum with just the name of the trader and details of their complaint in the first post
3) OP informs trader via email/PM/phone to alert them within 24 hours to give them a fair chance to respond
4) If the OP believes his/her post may be inflammatory and could cause problems the OP alerts Mods/Committee by hitting 'Report' on their own post immediately and gives the reasons in the report
5) OP/trader/Mods/Admin are allowed to post on the thread and constructive/helpful comments by others - all others will be removed without question
6) Thread left to run for 7 days
7 ) At the end of 7 days (or sooner if agreement is reached) the thread is locked

Essentially:

If the OP doesn't follow any one or more of the above - the thread will be deleted
The OP and the trader/company are invited to post on the thread, along with constructive comments by other members. All other posts will be removed from the thread at the discretion of the Moderator.[/b]
If someone starts a thread about an Affiliates's goods/services anywhere other than TF - the thread will be deleted or moved at the Moderator's discretion

Feedback left for a trader or company that has been banned from IMOC-UK Ltd will be removed without question. For a list of currently banned traders, see here:

http://www.imoc.co.uk/forums/viewtopic.php?t=117216

Any questions, do please contact me directly.
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